Common Questions

Still have some questions? Here are the more common ones we've received.

Why do you need our resident list?

The resident list is a spreadsheet, preferably in Excel format, which includes the street address and last name of each home in your neighborhood. This list allows us to control access to your website, only allowing in your neighbors.

How do you assign Personal Identification Numbers (PIN)? Can I choose what mine will be?

PINs are randomly generated. You cannot pick your own. You can, however, create your own password during the registration process. Your password is what you will use to access your account after registering.

How do you make sure that residents don't post inappropriate content?

We have incorporated several measures to ensure that the information that residents post is "family-safe". First, every time that a resident posts information to the website, we attach their name to the posting. So, you can't hide behind an avatar or alias. You are responsible for what you say. Second, there is a link provided on every posting that residents can use to flag content as inappropriate. Board members can then edit or remove the information. Third, as a board member, you have the ability to suspend an account. And finally, you can choose to preview any post before it's published by turning on the Content Moderation feature.

Is the board liable for information that residents post?

No. Our Terms of Use clearly state that the individual account holder is responsible for their conduct online.

Will my information be kept private?

Protecting your personal information is our top concern. eNeighbors uses the latest web encryption technologies to ensure that your information is kept private. We will never rent, sell, or share any of your information. For more information, please review our entire Privacy Policy.

Do you offer a money-back guarantee?

If you are not completely satisfied within the first 30 days of use, you will receive a full refund.